Refund policy

Returns & Refunds Policy

As all of our books are personalised and made to order, we are unable to accept returns or offer refunds for customer errors. This includes (but is not limited to):

• Spelling or grammatical mistakes provided at the time of order

• Incorrect information or customisation details submitted by the customer

• Change of mind after the order has been placed

Please double-check all personalisation details carefully before completing your purchase.

Refunds & Replacements (Our Errors Only)
We take great care in producing your order, but if a mistake occurs on our part, we will resolve it promptly. This includes:

• Printing defects

• Incorrect item received

• Errors in personalisation caused by us

In such cases, you are entitled to either:

• A free replacement, or

• A full refund

To request a refund or replacement, please contact us as soon as possible with details of the issue. We may ask for photos to help us assess and resolve the problem quickly.

Contact Us
If you believe there is an issue with your order, please get in touch with our support team and we will be happy to assist.